How to Forward Nextiva Calls to Yobi

Complete guide to forwarding your Nextiva phone system to Yobi’s AI agents

Set up call forwarding on your Nextiva phone system to route incoming calls to Yobi’s AI agents for 24/7 coverage.

Setup Instructions

Access Nextiva Admin Portal

Log into your Nextiva admin portal at admin.nextiva.com to configure call forwarding settings.

1. Access User Settings
   Navigate to your user settings in the Nextiva admin portal.
2. Open Call Forwarding
   Find and click on the Call Forwarding option in your settings.
3. Enable Forwarding
   Toggle on call forwarding and select the forwarding type.
4. Enter Yobi Number
   Enter your Yobi phone number as the forwarding destination.
5. Save Configuration
   Save your settings to activate call forwarding.

Important Considerations

Forwarding Types

Nextiva offers multiple forwarding options including always forward, forward on busy, and forward on no answer.

Ring Time Settings

Adjust the ring time before forwarding activates to give staff adequate time to answer calls.

Test Your Setup

Call your Nextiva number from an external phone to verify forwarding is working correctly.