Voice & Communication Style

Define how your AI agent sounds and communicates with customers

Your agent's voice and communication style determine how it interacts with customers. These settings shape the personality and tone of every conversation, creating a consistent brand experience.

1

Greeting Configuration

The greeting is your AI agent's first impression on callers. It sets the tone for the entire conversation and should reflect your brand's personality.

Default Greeting Template

"Hi, I'm {name}, your {role} at {company_name}, how can I help you today?"

You can customize this greeting or create your own from scratch.

Greeting Best Practices

Keep it concise:Aim for 5-10 seconds maximum
Be welcoming:Use a friendly, approachable tone
Include your brand:Mention your company name
Set expectations:Let callers know how you can help

Custom Greeting Examples

"Hi, I'm Kate, your receptionist at Yobi Smiles. How can I help you today? Yobi Smiles - for a healthier, happier smile!"

Dental Practice

"Good day! This is Alex from Premier Hotels. I'm here to assist with reservations or answer any questions about your stay."

Hospitality

"Hello! I'm Sarah, your virtual assistant at TechCorp. I can help with support tickets, account questions, or connect you with the right department."

Tech Support

2

Voice Style Selection

Choose from a variety of voice styles to match your brand personality. Each voice has unique characteristics in terms of tone, pace, and inflection.

Testing Voice Styles

Use the "Try Voice!" button in the AI Studio to hear different voice options with your greeting. Consider:

  • Does it match your brand personality?
  • Is it clear and easy to understand?
  • Does it sound natural and conversational?
  • Will it appeal to your target audience?
3

Communication Style

The communication style defines the overall manner in which your AI interacts with users. Choose the style that best represents your brand:

Friendly

Warm, approachable, and positive. Uses casual language and expresses empathy. Perfect for customer service and hospitality.

Professional

Formal and business-like, focusing on efficiency and clarity. Ideal for B2B, finance, and corporate settings.

Witty

Incorporates humor and lightheartedness. Great for creative industries and brands with playful personalities.

Empathetic

Understanding and compassionate, acknowledging emotions. Best for healthcare, counseling, and support services.

Assertive

Confident and authoritative, taking charge of conversations. Suitable for sales and leadership roles.

Neutral

Objective and unbiased, focusing on facts. Appropriate for information services and technical support.

4

Cognitive Style

The cognitive style determines your AI's approach to problem-solving and decision-making:

Analytical

Approaches problems logically and systematically, focusing on facts and data. Uses precise language and avoids ambiguity.

Creative

Thinks outside the box, exploring innovative solutions. Uses imaginative language and embraces flexibility.

Curious

Asks questions and seeks clarification, showing genuine interest in understanding user needs.

Supportive

Offers encouragement and reassurance, helping users feel comfortable and confident.

5

Tone Selection

The tone refers to your AI's emotional expression and vocal delivery:

Cheerful

Optimistic and enthusiastic with a bright, upbeat delivery

Soothing

Calm and relaxing with a gentle, reassuring voice

Serious

Formal and respectful, conveying gravity and importance

Enthusiastic

Excited and passionate with energetic, animated delivery

Common Combinations by Industry

Healthcare & Medical

Empathetic + Supportive + Soothing

Creates a caring, understanding presence for patients

B2B Sales

Professional + Analytical + Serious

Builds trust through expertise and reliability

Hospitality

Friendly + Curious + Cheerful

Creates a welcoming, helpful atmosphere for guests

Tech Support

Neutral + Analytical + Serious

Provides clear, factual assistance for technical issues

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