Voice & Communication Style
Define how your AI agent sounds and communicates with customers
Your agent's voice and communication style determine how it interacts with customers. These settings shape the personality and tone of every conversation, creating a consistent brand experience.
Greeting Configuration
The greeting is your AI agent's first impression on callers. It sets the tone for the entire conversation and should reflect your brand's personality.
Default Greeting Template
You can customize this greeting or create your own from scratch.
Greeting Best Practices
Custom Greeting Examples
"Hi, I'm Kate, your receptionist at Yobi Smiles. How can I help you today? Yobi Smiles - for a healthier, happier smile!"
Dental Practice
"Good day! This is Alex from Premier Hotels. I'm here to assist with reservations or answer any questions about your stay."
Hospitality
"Hello! I'm Sarah, your virtual assistant at TechCorp. I can help with support tickets, account questions, or connect you with the right department."
Tech Support
Voice Style Selection
Choose from a variety of voice styles to match your brand personality. Each voice has unique characteristics in terms of tone, pace, and inflection.
Use the "Try Voice!" button in the AI Studio to hear different voice options with your greeting. Consider:
- Does it match your brand personality?
- Is it clear and easy to understand?
- Does it sound natural and conversational?
- Will it appeal to your target audience?
Communication Style
The communication style defines the overall manner in which your AI interacts with users. Choose the style that best represents your brand:
Friendly
Warm, approachable, and positive. Uses casual language and expresses empathy. Perfect for customer service and hospitality.
Professional
Formal and business-like, focusing on efficiency and clarity. Ideal for B2B, finance, and corporate settings.
Witty
Incorporates humor and lightheartedness. Great for creative industries and brands with playful personalities.
Empathetic
Understanding and compassionate, acknowledging emotions. Best for healthcare, counseling, and support services.
Assertive
Confident and authoritative, taking charge of conversations. Suitable for sales and leadership roles.
Neutral
Objective and unbiased, focusing on facts. Appropriate for information services and technical support.
Cognitive Style
The cognitive style determines your AI's approach to problem-solving and decision-making:
Analytical
Approaches problems logically and systematically, focusing on facts and data. Uses precise language and avoids ambiguity.
Creative
Thinks outside the box, exploring innovative solutions. Uses imaginative language and embraces flexibility.
Curious
Asks questions and seeks clarification, showing genuine interest in understanding user needs.
Supportive
Offers encouragement and reassurance, helping users feel comfortable and confident.
Tone Selection
The tone refers to your AI's emotional expression and vocal delivery:
Cheerful
Optimistic and enthusiastic with a bright, upbeat delivery
Soothing
Calm and relaxing with a gentle, reassuring voice
Serious
Formal and respectful, conveying gravity and importance
Enthusiastic
Excited and passionate with energetic, animated delivery
Common Combinations by Industry
Healthcare & Medical
Empathetic + Supportive + Soothing
Creates a caring, understanding presence for patients
B2B Sales
Professional + Analytical + Serious
Builds trust through expertise and reliability
Hospitality
Friendly + Curious + Cheerful
Creates a welcoming, helpful atmosphere for guests
Tech Support
Neutral + Analytical + Serious
Provides clear, factual assistance for technical issues