How to Forward Spectrum Business Calls to Yobi
Configure call forwarding on Spectrum Business to route calls to Yobi AI agents
Spectrum Business offers flexible call forwarding options to ensure your business never misses important calls. Whether you prefer using simple star codes from your phone or managing settings through the Enterprise Customer Portal, you can easily route calls to Yobi AI agents for professional 24/7 customer service.
Quick Start Guide
Fastest Way to Forward Calls
- 1.Pick up your phone
- 2.Dial *72
- 3.Enter your 10-digit Yobi number + #
- 4.Wait for confirmation tone
Two Ways to Set Up Forwarding
Phone Method
Quick and easy star codes for immediate forwarding
- • No login required
- • Works from any phone
- • Instant activation
Portal Method
Advanced options through Enterprise Customer Portal
- • More forwarding options
- • Visual interface
- • Manage multiple lines
Method 1: Using Your Phone
General Call Forwarding (All Calls)
Activate
- 1Pick up your phone and wait for dial tone
- 2Press *72
- 3Enter your 10-digit Yobi number
- 4Press # key
- 5Listen for confirmation tone
Deactivate
- 1Pick up your phone
- 2Dial *73
- 3Wait for confirmation tone
Conditional Forwarding Options
Forward When No Answer
Forwards calls only when you don't pick up
Forward When Busy
Forwards calls when your line is occupied
After dialing the activation code, enter your Yobi number and press #
Method 2: Using the Enterprise Portal
Setting Up Call Forwarding Always
- 1Sign in to the Spectrum Enterprise Customer User Portal
- 2Navigate to the "Calling Features" tab
- 3Find "Call Forwarding Always" and select the "ON" radio button
- 4Enter your Yobi phone number or extension
- 5Click "SAVE" to activate forwarding
Setting Up Selective Call Forwarding
Forward calls only from specific numbers to Yobi while other calls ring normally:
- 1In the portal, go to "Calling Features"
- 2Choose "Call Forwarding Selective"
- 3Click "Edit" to add specific phone numbers
- 4Check the "Active" box to enable
- 5Save your changes
Quick Reference Guide
| Feature | Activate | Deactivate | Best Use |
|---|---|---|---|
| Forward All Calls | *72 + number + # | *73 | After hours, vacations |
| Forward When Busy | *90 + number + # | *91 | High call volume |
| Forward No Answer | *92 + number + # | *93 | Backup coverage |
| Selective Forward | Via Enterprise Portal only | VIP callers | |
Common Use Cases
24/7 Customer Service
Forward all after-hours calls to Yobi for round-the-clock support
Use *72 at closing time daily
Overflow Management
Let Yobi handle calls when all lines are busy
Activate *90 during peak hours
VIP Caller Priority
Route important contacts directly to Yobi agents
Configure via Enterprise Portal
Backup Support
Ensure calls are answered when staff is unavailable
Use *92 for no-answer forwarding
Pro Tips
- Always include the # key after entering your forwarding number for faster activation
- Test your forwarding setup with a quick call to ensure it's working properly
- Use the Enterprise Portal for more advanced features like selective forwarding
- Remember that *73 deactivates all types of call forwarding at once
- Consider using conditional forwarding to maintain flexibility while ensuring coverage