How to Forward Comcast Business Calls to Yobi
Configure call forwarding on Comcast Business Voice to route calls to Yobi AI agents
Comcast Business Voice provides multiple call forwarding options to ensure you never miss important calls. Whether you need temporary coverage, selective forwarding for specific callers, or disaster recovery features, you can easily redirect calls to Yobi AI agents using star codes or the online My Account portal.
Before You Begin
Important Information
- • You can manage forwarding through My Account online portal or using star codes
- • Online feature management may not be available for all account types
- • Do not forward calls to international numbers (those beginning with 011)
- • Business VoiceEdge customers should use different procedures
- • These instructions apply to Business Voice and VoiceEdge Select customers only
Call Forwarding Always
Perfect for extended absences or when you need all calls handled by Yobi AI agents. This feature redirects every incoming call to your designated number without ringing your office phone.
Activate
- 1Pick up your phone and wait for dial tone
- 2Dial *72
- 3After the stutter tone, enter your 10-digit Yobi number
- 4Stay on the line until the call is answered
- 5All calls now forward to Yobi
Tip: If no one answers, hang up and repeat within 2 minutes to activate without requiring an answer.
Deactivate
- 1Pick up your phone and wait for dial tone
- 2Dial *73
- 3Hang up - calls return to your business line
Call Forwarding Busy
Ideal when you're expecting important calls but still need to use your phone. Only calls that arrive while you're already on another call will be forwarded to Yobi.
Note: This feature is not available with Hunt Group services.
To Activate:
*90
Then dial your Yobi number and wait for confirmation tone
To Deactivate:
*91
Wait for confirmation tone
Call Forwarding No Answer
Forward calls to Yobi only when you're unable to answer. Your phone will ring normally, but unanswered calls redirect to your AI agents after a set number of rings.
Note: Do not use this feature if your phone is part of a Hunt Group.
To Activate:
*92
Then dial your Yobi number and wait for confirmation tone
To Deactivate:
*93
Wait for confirmation tone
Call Forwarding Not Reachable
Disaster Recovery Feature
Automatically forward calls during power or network outages. Set this up once as a failsafe to ensure business continuity during unexpected disruptions.
To Configure & Activate:
*58
Follow voice prompts to add numbers and manage settings
To Manage & Deactivate:
*59
Access menu to activate, deactivate, or modify numbers
Important: When entering forwarding numbers, include 1 and/or area code if required. The number must be allowed by your calling plan.
Call Forwarding Selective
Forward calls only from specific phone numbers to Yobi. Perfect when you're expecting important calls from particular contacts while handling other calls normally.
Note: This feature is not available with Hunt Group services.
To Configure & Activate:
*63
Follow prompts to add specific numbers to your forwarding list
To Deactivate:
*83
Press 3 when prompted to turn off the feature
Number Format: Enter area code + 7-digit number for all calls (local and long-distance). For international numbers, use 011 + country code.
Quick Reference Guide
| Feature | Activate | Deactivate | Best For |
|---|---|---|---|
| Forward Always | *72 | *73 | Extended absences, after-hours |
| Forward Busy | *90 | *91 | When on other calls |
| Forward No Answer | *92 | *93 | Backup when unavailable |
| Forward Not Reachable | *58 | *59 | Power/network outages |
| Forward Selective | *63 | *83 | Specific callers only |
Common Use Cases
After-Hours Coverage
Use Forward Always (*72) to send all calls to Yobi after business hours.
Activate at closing, deactivate in the morning
Busy Line Support
Use Forward Busy (*90) to handle overflow when you're on calls.
Yobi handles calls while you're busy
Business Continuity
Set up Forward Not Reachable (*58) as insurance against outages.
Automatic failover during disruptions
VIP Caller Management
Use Forward Selective (*63) for important contacts only.
Critical calls always reach support
Online Management Option
My Account Portal
For added convenience, you can also manage call forwarding features through the My Account online portal:
- 1. Sign in to My Account at business.comcast.com
- 2. Select "Phone" from the Services menu
- 3. Access and configure all available voice features
- 4. Save your settings
Note: Online management may not be available for all account types.