How to Forward Weave Calls to Yobi

Weave makes it simple to forward calls to Yobi, whether you need to forward all calls unconditionally or only missed calls. This guide covers both options to ensure your patients always reach someone who can help.

How to Forward All Calls from Weave

If you want every call that comes to your Weave number to ring on Yobi (for after-hours, vacation, or complete coverage), you'll need to set up unconditional or immediate call forwarding.

1Open the Weave app on your computer or mobile device and log in with your credentials
2Go to the Phone Settings section. Look for a menu labeled "Phone," "Call Routing," or "Forwarding"
3Find the call forwarding option. This is often labeled as "Forward All Calls," "Unconditional Forwarding," or just "Forwarding"
4Enter your Yobi phone number. Make sure you enter the full 10-digit number, including the area code
5Save your changes or turn on the forwarding toggle. Weave may ask you to confirm with a code sent to your phone or email
6Test the forwarding by calling your Weave number from another line and making sure it rings at Yobi

Alternative Method

Some Weave systems may also allow you to set up forwarding by dialing a code like *72 followed by the forwarding number from your Weave-connected desk phone. Check your Weave dashboard or admin guide for specific instructions if you don't see these options.

How to Forward Only Missed Calls (Conditional Forwarding)

Conditional call forwarding means only forwarding calls you don't answer—like when you're busy or don't pick up after a few rings. This way, you still have a chance to answer calls yourself first, but missed ones go to Yobi.

1Open the Weave app and log in
2Go to the Phone or Call Routing settings
3Look for "Forward Missed Calls," "No Answer Forwarding," or "Conditional Forwarding"
4Enter your Yobi phone number where missed calls should be forwarded
5Set the number of rings before the call is considered missed (if Weave gives you this option)
6Save your changes to activate conditional forwarding

Result: Now, only calls you don't answer within the chosen time will be sent to Yobi, giving you the best of both worlds—personal service when available, AI coverage when you're not.

Important Considerations

Ring Time Settings

When setting up conditional forwarding, choose your ring time carefully:

3-4 rings (15-20 seconds): Standard for most practices
2 rings (10 seconds): For high-volume practices or urgent lines
5-6 rings (25-30 seconds): When staff might be away from desks

Weave Integration Features

Weave's appointment integration and patient management features continue to work even when calls are forwarded. Your call logs, patient records, and appointment notifications remain synchronized.

Testing is Critical

Always test your forwarding setup before relying on it. Call your Weave number from an external line to ensure calls are properly routing to Yobi. Test both immediate forwarding and conditional forwarding scenarios.

Common Forwarding Scenarios

After-Hours Coverage

Forward all calls to Yobi when your office is closed.

• Use unconditional forwarding
• Set up before leaving office
• Disable in the morning

Lunch Break Support

Keep serving patients during staff breaks.

• Use unconditional forwarding
• Quick toggle on/off
• No missed opportunities

Busy Period Backup

Let Yobi handle overflow during peak times.

• Use conditional forwarding
• Set shorter ring times
• Maintain service quality

Emergency Backup

Instant coverage for unexpected situations.

• Pre-configure settings
• Quick activation when needed
• Peace of mind

How to Disable Call Forwarding

To return to normal call routing:

1Open the Weave app and go to Phone Settings
2Find your active forwarding settings
3Turn off the forwarding toggle or clear the forwarding number
4Save your changes
5Test with a call to confirm normal routing is restored