How to Forward Grasshopper Calls to Yobi

Grasshopper simplifies call forwarding for your business line with intuitive controls and flexible routing options. Whether you need to forward calls to a single number or multiple destinations, Grasshopper's system adapts to your workflow with customizable schedules and routing preferences.

Video Tutorial

Watch this comprehensive guide on setting up call forwarding in Grasshopper

Setting Up Call Forwarding

1
Access Your Account
After selecting your number and completing signup, navigate to your Grasshopper dashboard.
2
Navigate to Call Forwarding
Go to Settings → Call Forwarding Settings → Extensions.
3
Edit or Create Extensions
Click the edit button next to an existing extension number, or create a new extension for forwarding.
4
Configure Call Handling
Choose how Grasshopper should manage incoming and unanswered calls for each number. You can forward to mobile phones or landlines.

Advanced Configuration Options

Time-Based Routing

Customize when each number receives calls throughout the day, ensuring calls reach the right person at the right time.

Set specific hours for each forwarding number
Create custom schedules based on your availability
Different routing for business hours vs. after-hours

Call Order Configuration

Decide how Grasshopper routes calls to your forwarding numbers for optimal response times.

Sequential Routing

Calls ring each number in order if there's no answer. Perfect for establishing a priority hierarchy among team members.

Simultaneous Ring

All configured numbers ring at the same time. First person to answer gets the call, ensuring fastest response.

Managing Forwarding Numbers

Adding and Removing Numbers

Adding Numbers

Enter new forwarding numbers directly in the extension settings. Support for both mobile and landline numbers.

Deactivating Numbers

To remove a forwarding number, simply click the delete button next to it in your extension settings.

Common Forwarding Scenarios

Remote Work Setup

Forward office calls to home or mobile.

• Set business hours routing
• Configure mobile as primary
• Maintain professional presence

Team Coverage

Distribute calls among team members.

• Use simultaneous ring
• Fastest response wins
• No missed opportunities

After-Hours Routing

Automatic forwarding outside business hours.

• Schedule-based forwarding
• Route to Yobi AI agents
• 24/7 customer service

Priority Escalation

Sequential routing for VIP handling.

• Order numbers by priority
• Escalate if no answer
• Ensure important calls connect

Best Practices

Test your forwarding configuration before relying on it for business calls
Keep forwarding numbers updated as team members change
Use time-based routing to match your business hours and availability
Consider simultaneous ring for urgent response scenarios
Document your forwarding setup for team reference and training
Review call logs regularly to optimize your forwarding strategy