How to Forward 8x8 Calls to Yobi

8x8 Work for Desktop provides comprehensive call forwarding management for your extension. You can configure basic forwarding directly from your Profile panel for quick changes, or access advanced forwarding rules depending on whether you're using X Series/Virtual Office Editions or Virtual Office Classic.

Basic Call Forwarding Setup

Quick Profile Panel Method

1
Access Profile Panel
Open your Profile panel in the 8x8 Work interface.
2
Enable Call Forwarding
Under Voicemail setup, check the Call forwarding checkbox.
3
Select Destination
From the dropdown menu, choose where to forward calls - select "Other number" and enter your Yobi number.

Active Forwarding Reminder

While forwarding is active, a banner notification appears as a reminder. To disable, simply uncheck the Call forwarding box in your Profile panel.

Advanced Setup for X Series/Virtual Office Editions

X Series and Virtual Office Editions customers can access comprehensive call forwarding rules through account settings, with additional options available via the user profile page.

Managing Forwarding Rules

1
Navigate to Settings → Account settings to open your settings in a browser.
2
Access "Call forwarding rules" in the browser page.
3
Configure forwarding conditions and save your changes.

Available Forwarding Conditions

Always Forward

Overrides all other options when enabled

Internet Down

Activates during connection issues

Line Busy

When engaged on another call

No Answer

After 15 seconds (customizable)

Blocked Numbers

For calls from blocked contacts

Call forwarding rules configuration in account settings

Advanced Setup for Virtual Office Classic

Virtual Office Classic customers have access to both default forwarding rules and the ability to create sophisticated custom rules through the 8x8 Account Settings app.

App Requirement

If you don't have the 8x8 Account Settings app, go to Settings → Account settings to download it.

Default Rules Configuration

1
Open the 8x8 Account Settings app.
2
Navigate to Call Forwarding → Default Rules.
3
Click Edit to customize rules for different scenarios.

Rule Options

• Internet connection failures
• Busy line scenarios
• No answer timeouts (default: 15 seconds)
• Call screening enablement
• Multiple destination numbers

Routing Options

• Sequential forwarding to multiple numbers
• Simultaneous ring on all numbers
• Failover to voicemail
• Drop calls in specific scenarios
• Backup destination configuration

Custom Rules Creation

Create sophisticated forwarding rules with specific conditions and schedules:

1. Access Call Forwarding → My Rules in the app
2. Click + Add New Rule or edit existing rules
3. Configure rule parameters:
- Custom rule name for easy identification
- Call screening requirements
- Apply to all calls or specific numbers
- Schedule-based activation
- Multiple forwarding destinations
- Sequential or simultaneous routing
- Failover options
4. Set rule priority by reordering
5. Save all changes

Custom rule creation interface with advanced options

Quick Forward All Option

Check the "Enable - Forward all calls to" box for immediate forwarding to your Yobi number, bypassing all other rules.

Common Forwarding Scenarios

Business Hours Management

Schedule-based forwarding for after-hours coverage.

• Create custom rule with time conditions
• Forward to Yobi outside office hours
• Automatic activation/deactivation

Outage Protection

Automatic failover during technical issues.

• Configure "Internet Down" rule
• Set Yobi as failover destination
• Ensures continuous availability

Overflow Management

Handle excess calls during peak times.

• Use "Line Busy" forwarding
• Route overflow to Yobi
• Maintain service quality

Selective Routing

Route specific callers differently.

• Create rules for VIP numbers
• Forward priority calls to Yobi
• Personalized call handling

Best Practices

Test all forwarding rules before relying on them for business operations
Use rule priorities to ensure proper call routing hierarchy
Configure "Internet Down" rule as a failover safety net
Document custom rules for team reference and training
Review and update forwarding numbers regularly
Use schedule-based rules for predictable forwarding patterns