How to Forward Verizon Business Calls to Yobi
Configure call forwarding on Verizon Business to route calls to Yobi AI agents
Verizon Business provides an intuitive User Portal that makes call forwarding simple and flexible. Whether you need 24/7 coverage, busy line support, or backup when you're away, you can easily route calls to Yobi AI agents with just a few clicks.
Three Flexible Forwarding Options
Always Forward
Routes every incoming call directly to Yobi without ringing your desk phone.
Perfect for: After-hours, vacations, remote work
When Busy
Forwards calls to Yobi only when you're already on another call or set to busy.
Perfect for: High call volume, important conversations
When No Answer
Forwards to Yobi after a set number of rings when you can't pick up.
Perfect for: Meetings, breaks, backup coverage
Access Your User Portal
Configure all forwarding options through the Verizon Business User Portal:
businessdigital.verizon.com/myphonenextSetting Up Call Forwarding
- 1
Access Call Settings
Once logged into the User Portal, click on the "Call Settings" menu option in the navigation.
- 2
Navigate to Call Forwarding
Find and select "Call Forwarding" from your available features list.
- 3
Enable Forwarding
Click the toggle button to activate forwarding. The toggle will change from gray to color when enabled. Click again to disable.
- 4
Choose Your Forwarding Type
Select between Always, When Busy, or When No Answer. Enter your Yobi phone number as the destination.
Tip: For "When no answer" forwarding, you can customize how many rings before calls forward to Yobi.
Verizon Business User Portal call forwarding interface
Save Your Settings
Click the "Save" button to activate your forwarding configuration.
Customizing Ring Count
When No Answer Settings
When using "When no answer" forwarding, you can specify exactly how many times your phone rings before calls are sent to Yobi.
2-3 rings
Quick response needed
4-5 rings
Recommended setting
6+ rings
Maximum time to answer
Smart Forwarding Strategies
After-Hours Coverage
Use "Always" forwarding to send all calls to Yobi outside business hours
Enable at closing, disable when opening
Peak Time Support
Use "When Busy" to handle overflow during high-volume periods
Yobi handles calls when all lines are occupied
Meeting Coverage
Use "When No Answer" for automatic backup during meetings
Set to 3-4 rings for quick handoff
Continuous Service
Combine forwarding types for comprehensive coverage
Never miss a customer call
Pro Tips
- Toggle forwarding on/off without re-entering numbers - your settings are saved
- Test your forwarding setup by calling from another phone
- Use different forwarding types throughout the day for optimal coverage
- Bookmark the User Portal for quick access to forwarding controls
- Consider setting shorter ring counts during busy periods for faster response