Yobi Blog

How to Make Your Terms of Service and Privacy Policy 10DLC-Ready

If you want to send SMS through Yobi in the United States, your business needs more than a registered brand and approved campaign. Carriers also expec

6 Ways AI Can Help Your Small Business Grow Fast

Small businesses have been disadvantaged regarding the use of the latest technologies. Cost, employees' low technical skills, and adaptability to newl

A First-Time Manager? Strategies & Hacks to Ace It

As a first-time manager, you can feel that the transition from a team member to a team manager is very challenging. For those who didn't have any prio

A Great Storyteller is Someone You'd Like to Buy From

Everywhere we go nowadays, we bump into someone trying to sell us "a unique product" or an "outstanding" service. We are bombarded by endless stories

Add Your Hours, Services and FAQs So Your AI Agent Stops Guessing

These are the three calls your front desk answers most often and the three your AI agent is most likely to get wrong, because nobody ever told it the

What Changed? When? Who Did It? Now You'll Always Know.

You tweak your AI agent's greeting on Monday. A small adjustment, nothing dramatic. By Thursday, something's off. Calls aren't handled as they should.

Transformational Impact of Agentic AI

Ahmed Reza takes the stage this Friday, July 17, at "Transformational Impact of Agentic GPT AI/ML," an evening on how agentic AI is reshaping work, va

Niya Summit 2026: Running Your Business with AI Agents

Today, Saturday, August 29, 2026, Yobi Founder and CEO Ahmed Reza takes the stage at Niya Summit 2026 at the Computer History Museum in Mountain View,

AI and Marketing Are Changing Our Attention Spans

The ability for humans to be able to concentrate and pay attention are changing as a result of the prevalence of AI (artificial intelligence) and the

Marketing Attribution for Small Business: 7 Ways It Improves Campaign Decisions

You spend $5,000 on Meta ads, $3,000 on Google Ads, and another $2,000 on email retargeting. Two weeks later, you've got 40 new customers. Which chann

Breaking Down Barriers: Women in Technology and the Psychology of Success

Women in technology have made significant strides in recent years, but they continue to encounter significant obstacles and challenges in their career

Building Brand Community is Essential to Small Businesses

It's time to build your brand community, it has never been easier with all the digital tools at your fingertips. Even as a small business owner, plann

Every Cancelled Appointment Tells a Story. Now You Can Read It.

Fifteen patients cancelled this month. Your front desk says it was "a busy month." You nod, move on, and absorb $3,000 in lost revenue without knowing

Your AI Agent Will Never Book an Appointment on Christmas Again

Imagine it's the Monday after Thanksgiving. You walk into the office and your front desk hands you a list: five patients booked for Thursday and Frida

Company Culture is a Myth

I've been in the business world for a long time, and I can tell you: there's no such thing as "A Company Culture." The quotation marks indicate this i

Your Front Desk Shouldn't Have to Play Detective Before Every Call

A patient calls your practice. Your team picks up and immediately starts reconstructing the situation.

Not Every After-Hours Call Can Wait Until Morning. Now the Urgent Ones Text You.

It is 7:40 pm on a Sunday. A patient of Yobi Smiles calls because the side of her face has started to swell, two days after Dr. Sunny took out a molar

How to Get Your Dental Front Desk Ready for the Fall Appointment Rush

Every fall, the same thing happens to dental practices across the country. Back-to-school checkups stack up in September. Then patients start calling

Five Strategies For Scaling Up A SaaS Startup Efficiently

Scaling up your SaaS startup is a daunting phase. It comes with enormous uncertainty and huge responsibility on the side of the decision makers. Almos

Guide for Solopreneurs to Nurture Customer Relationships Management

When you're a solopreneur in this day & time, it's very difficult to manage your business successfully. Very often, you can feel standing alone in the

How Active Customer Listening Can Help Your Startup Grow

Passion, obsession, and a laser-sharp focus on customer requirements can all contribute to a company's growth and success.

How to Create a Brand That Speaks to Customers

Branding emotionally connects you with customers. If you want to increase revenue and foster customer loyalty, you must create a strong brand that you

How to Create a New AI Agent in Yobi (Step-by-Step Video Tutorial)

Your first AI agent in Yobi takes minutes to set up, not weeks. No code, no consultants, no lengthy onboarding. This walkthrough covers the whole proc

A Reschedule Should Move the Appointment, Not Rewrite It.

It is 9:15 am on a Tuesday. A patient calls to move Thursday's cleaning to the following week. The call is answered, a new time goes on the schedule,

Improvements That Can Be Made to the Chatbot User Experience

Many people probably use some form of artificial intelligence (AI) every day without even realizing it. Chatbots are an example of this; they are simp

Introducing Yobi's Local Business Directory: Find & Claim Your Practice

Finding the right healthcare provider shouldn't be hard. That's why we built the Yobi Local Business Directory — a free, verified directory of over 40

Machine Learning vs Deep Learning - Unveiling the Distinctions

Although the terms "machine learning," "deep learning," and "artificial intelligence (AI)" are sometimes used interchangeably in the commercial world,

Case Study: 22% More New Patients at Martin Dentures and Implants

Dr. Jeff Martin runs his Shreveport practice on one principle: treat each patient as you would a family member. For over 25 years that philosophy buil

Every Missed Call Is a Lead You Already Paid For

You paid for the click. You paid for the website. You paid for the phone to ring.

Make Your AI Receptionist Multilingual in Two Steps

A patient calls and starts in Spanish. Your agent answers in Spanish. Halfway through they switch to English, and the agent switches with them, mid co

Yobi’s AI Agents Don't Just Answer Calls Anymore. They Make Them.

Your AI employee just learned a new skill. And it might be the most valuable one yet.

Your Google Ad Promises One Thing. Your AI Employee Should Too.

You spend $2,000 on a Google Ads campaign for new patient exams. The ad is sharp. The landing page converts. A potential patient picks up the phone an

Pro Tips To Excel In Customer Conversations

As the AI-powered app for unified business communications, Yobi is dedicated to helping small businesses succeed in today's digital landscape. One of

The Right Time with the Wrong Doctor Is Still the Wrong Appointment

It is 7:40 pm on a Tuesday. A patient who has been coming to your practice for years calls to book a cleaning. She asks for the hygienist she has seen

Your Best Fix for a Cancelled Appointment May Already Be on the Phone

It is 10:15 am on a Wednesday at Riverside Dental. A patient calls to cancel a 2:00 pm appointment, and an hour of the afternoon hygiene schedule open

How to Scale Customer Service Automation in 2026

Customer service automation uses AI, machine learning, and workflow technology to handle customer inquiries with minimal human involvement. For small

"Good Morning" at 8 PM Is How Callers Know They're Talking to a Bot

It's 7 PM on a Tuesday. A patient calls your dental practice. Your AI agent picks up and says:

Same Question, Different Hour, Different Answer

It is 12:20 pm on a Tuesday at ProDental. Both people at the front desk are at lunch. A patient calls to ask whether the office still needs the insura

The Emergency Line Should Not Ring the Front Desk at 9 PM

It is 9:12 pm on a Saturday. A patient of record at Riverside Dental bites down on a popcorn kernel and feels a crown crack. He calls the practice. Th

Yobi Honored as Bronze Stevie® Award Winner in 2023 American Business Awards®

San Jose, CA, April 27, 2023 — Yobi was named the winner of a Bronze Stevie® Award in the Best Use of AI & Machine Learning category in the 21st Annua

Strategies for Workplace Anxiety: Tips for Entrepreneurs

The entrepreneurial journey can be both exciting and daunting, I must say only few human enterprises can match the roller-coaster feeling it ignites i

Telework's Great Benefits on Mental and Physical Health

The exponential increase of remote work over the last couple of years has ignited a controversial debate over its impact on the physical and psycholog

The Future of AI and its Impact on Human Interaction

Artificial Intelligence (AI) is rapidly changing the way we live and interact with each other. In the near future, AI is expected to play an even grea

The Importance of Mental Health in Entrepreneurship

Entrepreneurs often appear to be active, but they frequently suffer from mental health problems. However, their emotional health is less discussed. It

Try Monotasking for the Following Reasons

At the end of a long workday, it can be difficult to recall what you accomplished; all you can be sure of is that you are feeling drained and disorien

Unlocking the Power of Conversational AI Chatbots: Advantages for Your Business

As businesses continue to evolve in the digital era, the integration of artificial intelligence (AI) has become a game-changer. Among the various AI a

What Are AI Content Writing Tools

To what extent may artificial intelligence be used in content creation tools? And is it advisable to make use of one?