Never Miss a Quality Issue Again
Your AI Quality Assurance Team That Monitors Every Call
87% of quality issues flagged automatically. Zero calls missed. Every conversation monitored, analyzed, and scored—so you can focus on coaching, not listening to recordings.
See AI Call Analytics in Action
Watch how Yobi monitors every call, flags quality issues, and provides actionable insights to improve your team's performance. No more manual call reviews—let AI handle the heavy lifting while you focus on coaching and improvement.
Ready to play
- •Review flagged calls with transcripts and sentiment analysis
- •Track agent performance metrics in real-time
- •Identify coaching opportunities automatically
- •Monitor compliance and quality standards across all calls
The Quality Monitoring Problem
Traditional call quality monitoring is broken. Here's why:
Manual Monitoring is Impossible
Your team handles hundreds of calls daily. Manually reviewing even 5% would take 20+ hours per week. Critical issues slip through unnoticed until customers complain.
Inconsistent Quality Standards
Different reviewers apply different standards. What one person marks as excellent, another flags as concerning. No objective baseline for training or improvement.
Reactive, Not Proactive
You discover quality issues after customers leave negative reviews or escalate to management. By then, damage is done and recovery is expensive.
How AI Call Analytics Works
Your AI quality assurance team works 24/7 to monitor, analyze, and improve every customer interaction
Monitor Every Call
AI listens to 100% of calls in real-time. No sampling, no gaps—complete coverage of every customer conversation.
Automatic Flagging
Instantly identifies quality issues, compliance risks, training opportunities, and coaching moments as they happen.
Actionable Dashboard
Review flagged calls with transcripts, sentiment scores, and AI-generated insights. See exactly what needs attention.
Continuous Improvement
Track performance trends, identify training needs, and measure improvement over time with data-driven insights.
Why AI Call Analytics is Different
Not just another analytics tool—this is your AI quality assurance workforce
Traditional QA
- Sample 5-10% of calls randomly
- Manual review takes hours per call
- Subjective scoring varies by reviewer
- Reactive problem identification
- Delayed feedback (days or weeks)
- Expensive to scale with team growth
- Inconsistent quality standards
AI Call Analytics
- Monitor 100% of calls automatically
- Real-time analysis and instant flagging
- Objective AI-powered quality scoring
- Proactive issue identification
- Immediate insights and coaching alerts
- Scales effortlessly with zero added cost
- Consistent standards across all calls
Everything You Need to Ensure Quality
Comprehensive AI-powered features that work together to monitor, analyze, and improve every customer interaction
Real-Time Monitoring
Live monitoring of all active calls with instant quality alerts. See issues as they happen, not days later.
Smart Flagging
AI automatically flags calls that need review based on quality issues, compliance risks, or training opportunities.
Performance Dashboards
Visual dashboards show team and individual performance trends, quality scores, and improvement over time.
Team Coaching Insights
Identify specific training needs for each team member with AI-generated coaching recommendations.
Sentiment Analysis
Track customer sentiment throughout each call. Understand emotional tone and satisfaction in real-time.
Compliance Tracking
Ensure regulatory compliance with automatic detection of required disclosures, consent, and protocols.
Quality Scoring
Objective AI scoring of call quality based on customizable criteria. Consistent standards every time.
Trend Analysis
Identify patterns across hundreds of calls. Spot systemic issues and opportunities for improvement.
Custom Quality Criteria
Define your own quality standards and benchmarks. Train AI to flag what matters most to your business.
Orchestrated by Yobi One
Call Analytics works seamlessly with your entire AI Workforce—all managed through Yobi One, your central AI orchestration hub
Ready to Monitor Every Call?
Join businesses that have reclaimed 15+ hours per week and improved quality scores by 40% with AI-powered call analytics.
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