Messaging Channels - Complete Guide
Messaging Channels in Yobi consolidates all your messaging platforms into a unified inbox, ensuring seamless communication across multiple channels.
Messaging Channels in Yobi consolidates all your messaging platforms into a unified inbox, ensuring seamless communication across multiple channels. With omnichannel support across phone, website, email, and social media channels like Facebook, Instagram, and Twitter, Yobi ensures you never miss a customer message, regardless of the platform they use to reach you.
Supported Messaging Platforms
SMS/Text Messaging
Text messaging is integrated directly with your Yobi phone number, allowing you to send and receive text messages without leaving the platform. This feature provides:
- Unified SMS inbox alongside other messaging channels
- Text message history and conversation threading
- AI-powered features for message management
Social Media Messaging
Facebook Messenger
Connect your Facebook Page to Yobi to manage all Facebook Messenger conversations in one place. This integration allows you to:
- Respond to messages from your Facebook Page
- Access full conversation history
- Manage multiple Facebook Pages if needed
Instagram Direct Messages
Instagram DMs integration brings your Instagram business conversations into Yobi's unified inbox, enabling:
- Direct message management from Instagram business profiles
- Seamless response to customer inquiries
- Conversation tracking and history
Twitter Direct Messages
Twitter DMs integration allows you to:
- Manage direct messages from your Twitter business account
- Respond to customer inquiries sent via Twitter
- Track all Twitter conversations in one place
WhatsApp Business
WhatsApp integration enables you to connect your WhatsApp Business account with Yobi, bringing WhatsApp conversations into your unified messaging platform.
Key Features
Unified Inbox
All messaging channels converge into a single, organized inbox where you can:
- View messages from all platforms in one location
- Switch between different channel conversations seamlessly
- Maintain context across all customer interactions
AI-Powered Assistance
Yobi's AI teammates can help manage messaging across all channels by:
- Responding promptly to messages on all platforms
- Learning from your communication patterns
- Providing consistent responses across channels
Always-On Availability
With Yobi's messaging channels, your business maintains:
- 24/7 message reception across all platforms
- Automated responses when team members are unavailable
- Continuous customer engagement without interruption
Setting Up Messaging Channels
Connecting Your Accounts
Each messaging platform requires its own connection process:
- Facebook:Connect your Facebook Page through the integrations menu
- Instagram:Link your Instagram business profile
- Twitter:Connect your Twitter account for DM access
- WhatsApp:Set up your WhatsApp Business connection
Managing Multiple Channels
Yobi allows you to:
- Add and manage multiple inboxes for different brands or departments
- Assign team members to specific channels
- Set up routing rules for incoming messages
Workflow Integration
Team Collaboration
- Share conversations with team members
- Add internal notes to messages
- Transfer conversations between agents
- Collaborate on responses before sending
Message Management
- Archive completed conversations
- Search across all messaging channels
- Filter messages by platform, status, or assigned agent
- Track response times and conversation metrics
Advanced Features
Scheduling Messages
Plan and schedule messages to be sent at optimal times across different platforms, ensuring your communications reach customers when they're most likely to engage.
Publishing Posts
Beyond direct messaging, Yobi enables you to publish posts across your connected social media channels, maintaining a consistent brand presence.
Text Reformulation
Use AI-powered text reformulation to:
- Enhance message clarity and tone
- Adjust communication style for different audiences
- Ensure professional and engaging responses
- Choose different personas (CEO, sales, customer service) for appropriate tone
Translation
Break down language barriers with built-in translation features, allowing you to communicate with customers in their preferred language across all messaging channels.
Snippets
Create and use message templates (snippets) for:
- Common responses and FAQs
- Standardized greetings and closings
- Product information and support solutions
- Quick insertion into any conversation
Best Practices
Response Time Management
- Set up notifications to alert team members of new messages
- Use Do Not Disturb settings when needed
- Configure business hours for each channel
- Set expectations with automated responses
Consistency Across Channels
- Maintain unified brand voice across all platforms
- Use snippets for consistent messaging
- Train AI teammates on your communication standards
- Regular review of conversation quality
Channel-Specific Considerations
- Respect platform-specific communication norms
- Adjust message length for different platforms
- Use appropriate media formats for each channel
- Understand each platform's features and limitations
Mobile Access
Access all messaging channels on the go with Yobi's mobile apps:
- Available for both Android and iOS devices
- Full messaging functionality on mobile
- Real-time notifications for new messages
- Seamless sync between desktop and mobile
Messaging Channels transforms how your business handles customer communications by bringing all conversations into one intelligent, AI-enhanced platform, ensuring no message goes unanswered and every customer receives timely, professional responses.