Channels
Connect and manage all your communication channels and integrations from a single dashboard. Streamline your customer interactions across every platform.
Voice Channels
Set up and manage phone numbers, call routing, and voice integrations.
Messaging Channels
Connect SMS, WhatsApp, and other messaging platforms.
Social Media
Integrate Facebook, Instagram, Twitter, and other social platforms.
Email Integration
Connect your email accounts and manage email communications.
Live Chat
Set up website chat widgets and manage live chat conversations.
CRM Integrations
Connect Salesforce, HubSpot, Pipedrive, and other CRM systems.
Channel Management Guide
Getting Started
- 1.
Navigate to Settings → Channels
Access your channel management dashboard
- 2.
Choose your channel type
Select from voice, messaging, social, or email
- 3.
Follow the setup wizard
Complete authentication and configuration
Best Practices
Test each channel after setup
Ensure messages flow correctly both ways
Configure routing rules
Direct conversations to the right teams
Monitor channel performance
Track response times and customer satisfaction