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Channels

Channels

Connect and manage all your communication channels and integrations from a single dashboard. Streamline your customer interactions across every platform.

Voice Channels

Set up and manage phone numbers, call routing, and voice integrations.

Messaging Channels

Connect SMS, WhatsApp, and other messaging platforms.

Integrate Facebook, Instagram, Twitter, and other social platforms.

Email Integration

Connect your email accounts and manage email communications.

Live Chat

Set up website chat widgets and manage live chat conversations.

Website Chat Widget

Add the AI chat widget to your website and link your agent.

CRM Integrations

Connect Salesforce, HubSpot, Pipedrive, and other CRM systems.

Channel Management Guide

Getting Started

  1. Navigate to Settings → Channels Access your channel management dashboard
  2. Choose your channel type Select from voice, messaging, social, or email
  3. Follow the setup wizard Complete authentication and configuration

Best Practices

  • Test each channel after setup Ensure messages flow correctly both ways
  • Configure routing rules Direct conversations to the right teams
  • Monitor channel performance Track response times and customer satisfaction

Popular Integrations

  • WhatsApp
    Slack
  • Salesforce
    HubSpot

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