How to Forward Vonage Business Calls to Yobi

Vonage's Forward Calls feature provides flexible options for managing incoming calls when you're away from your desk. Choose from Send to Extension or Phone Number, Follow Me sequential routing, or Simultaneous Ring to ensure no call goes unanswered. When forwarding is disabled, calls follow your configured voicemail settings.

Important Considerations

After-Hours Personal Forwarding

For forwarding to personal mobile phones after business hours, consider using the Virtual Receptionist feature for better control and professional handling.

Additional Charges May Apply

Forwarding calls to international numbers or areas outside your plan coverage may incur extra charges. Check your plan details before configuring.

Setting Up Call Forwarding

Admin Portal Configuration

1
Access Admin Portal
Sign in to your Vonage Admin Portal with administrator credentials.
2
Navigate to Extensions
Click Phone System then Extensions.
3
Edit Extension Settings
Hover over your desired extension and click the pencil icon to edit.
4
Enable Call Forwarding
Click Call Forwarding and toggle Forward Calls to enabled.

Call Forwarding Options

Send to Extension or Number

Routes all incoming calls directly to another extension or external phone number. Calls ring for your specified duration before going to voicemail if unanswered.

Configuration Options

Destination: Enter phone number or select extension
Caller ID Options:
- • Originating Caller ID: Shows the original caller's information
- • Number on Account: Display your business number instead

VBC Mobile App Note: If using the Vonage mobile app, avoid forwarding to the same number to prevent duplicate incoming calls and immediate voicemail routing.

Follow Me Sequential Routing

Routes incoming calls to ring up to five different numbers in a sequence you define. Perfect for ensuring calls reach the right person through a priority order.

Setup Process

1. Add your primary number and set ring duration
2. Click "Add Another Rule" for additional numbers (up to 5 total)
3. Configure the sequence order for routing
4. Select voicemail destination if all numbers are unanswered
5. Choose appropriate Caller ID display option

Simultaneous Ring

Rings up to five different numbers at the same time, ensuring the fastest possible response. The first person to answer receives the call.

Configuration Steps

1. Select extensions or add external numbers
2. Use "Add Another Rule" to include up to 5 numbers
3. Set the total ring duration before voicemail
4. Configure Caller ID preferences

Best Practice: Ideal for team coverage where multiple staff members can handle incoming calls equally well.

Common Forwarding Scenarios

Business Hours Coverage

Route calls during specific hours.

• Use Virtual Receptionist for scheduling
• Configure time-based forwarding rules
• Automatic activation/deactivation

Team Distribution

Share call load across staff.

• Use Simultaneous Ring for teams
• First available person answers
• Equal opportunity distribution

Priority Routing

Route calls by importance.

• Use Follow Me for hierarchy
• Set ring times per priority
• Ensure proper escalation

Mobile Integration

Seamless desk to mobile routing.

• Forward to mobile when away
• Maintain business caller ID
• Professional presence anywhere

Best Practices

Test all forwarding configurations before relying on them
Use Virtual Receptionist for after-hours personal forwarding
Consider international calling charges when forwarding
Document forwarding procedures for team consistency
For internal forwarding, caller ID shows original number regardless of settings
Avoid forwarding VBC Mobile App calls to the same mobile number