How to Forward Ooma Business Calls to Yobi
Quick guide to forwarding your Ooma Office system to Yobi AI agents
With Ooma Office call forwarding, you can temporarily redirect all incoming calls to your extension to any number you choose. This feature ensures your business stays connected whether you're using an analog phone, IP phone, or the Ooma Office mobile app. You can easily manage forwarding through phone codes, the End User Portal, or the mobile app.
Activating Call Forwarding
Quick Activation Steps
- 1
Pick Up Your Phone
Lift the handset on any phone connected to your Ooma Office system.
- 2
Dial the Activation Code
Enter *72 on your phone's keypad.
- 3
Enter Your Yobi Number
When prompted, input the phone number where calls should be forwarded, followed by the # key.
- 4
Listen for Confirmation
The Ooma Office system will repeat the number you entered to confirm. Hang up to complete activation.
Important Note
Remember to press the # key after entering your forwarding number. This confirms your entry and activates the forwarding.
Deactivating Call Forwarding
To turn off call forwarding and return calls to your regular extension:
- 1
Pick up your phone handset
- 2
Dial *73
- 3
Listen for the confirmation message stating that call forwarding has been disabled
- 4
Hang up to complete the process
Complete Deactivation
Using *73 not only disables forwarding but also clears the stored forwarding number from the system.
Toggle Forwarding On/Off
Once you've set up call forwarding through your phone or online portal, you can quickly toggle the feature on and off without re-entering the forwarding number.
Phone Toggle Method
- 1. Dial *74 from your phone
- 2. Listen for the status message
- 3. System will confirm if forwarding is now enabled or disabled
- 4. Previous forwarding number remains saved
Mobile App Method
- 1. Open the Ooma Office mobile app
- 2. Tap "More" in the app menu
- 3. Select "Call Forward"
- 4. Update your forwarding preferences
Quick Toggle Benefit
The *74 toggle feature is perfect for regularly scheduled forwarding, like lunch breaks or recurring appointments, as it remembers your forwarding number.
Quick Reference Guide
Star Code Summary
Primary Codes
- *72Activate forwarding (+ number + #)
- *73Deactivate forwarding completely
- *74Toggle forwarding on/off
Access Methods
- Analog phones
- IP phones
- Ooma Office mobile app
- End User Portal
Common Forwarding Scenarios
Lunch Break Coverage
Quick forwarding during daily lunch hours.
- • Use *74 for quick daily toggle
- • Set up once, toggle as needed
- • No need to re-enter number
Remote Work Days
Forward office calls when working from home.
- • Activate with *72 + home number + #
- • Deactivate with *73 when back
- • Seamless transition
Off-Site Meetings
Stay connected during business meetings.
- • Forward to mobile before leaving
- • Use mobile app for control
- • Professional continuity
After-Hours Support
Route calls to Yobi for 24/7 coverage.
- • Set up end-of-day forwarding
- • Yobi handles after-hours calls
- • Disable in the morning
Best Practices
- Always test forwarding after activation to ensure calls route correctly
- Remember to include the # key when activating forwarding with *72
- Use *74 toggle for frequently used forwarding schedules
- Document forwarding procedures for team members
- Consider using the mobile app for remote forwarding management
- Keep forwarding numbers updated in your documentation