Social Media Integration - Complete Guide

Social Media Integration in Yobi enables you to manage all your social media platforms from one centralized location.

Social Media Integration in Yobi enables you to manage all your social media platforms from one centralized location. With support for Facebook, Instagram, and Twitter, you can handle customer interactions, send and receive messages, and maintain your social media presence without switching between multiple applications. Channels help you connect with your customers from one single platform, providing seamless interaction with users across multiple platforms.

1

Supported Social Media Platforms

Facebook Integration

Facebook Pages

Integrate your business Facebook accounts with YOBI to manage your Facebook business page messages. This integration provides:

  • Complete access to Facebook Page messages
  • Unified platform for easy management and quick response
  • Real-time synchronization with your Facebook Page
  • Full conversation history and context

Facebook Messenger

The Facebook integration includes full Messenger support, allowing you to:

  • Send and receive business page messages via YOBI interface
  • Engage with your followers efficiently
  • Track all Messenger conversations in one place
  • Maintain consistent communication with Facebook users

Instagram Integration

Connect your Instagram business account to manage all Instagram interactions through Yobi:

  • Handle your Instagram business account messages
  • Access Instagram Direct Messages (DMs) in your unified inbox
  • Respond to customer inquiries without leaving Yobi
  • Maintain engagement with your Instagram followers

Twitter Integration

YOBI enables you to send and receive Twitter direct messages from your business Twitter account without leaving the YOBI interface. This integration provides:

  • Send and receive direct messages
  • Track conversations and engagement
  • Unified communication platform to efficiently manage your Twitter direct messages
  • Complete Twitter DM functionality within Yobi
2

Key Features

Unified Social Media Management

All your social media channels converge into Yobi's unified platform, allowing you to:

  • View all social media messages in one inbox
  • Switch seamlessly between different platform conversations
  • Maintain context across all social interactions
  • Never miss a customer message from any platform

Multi-Channel Coverage

Omnichannel support across phone, website, email, and social media channels like Facebook, Instagram, and Twitter.

AI-Enhanced Social Media Management

AI teammates can help manage your social media presence by:

  • Responding promptly to social media messages
  • Learning from your brand voice and communication patterns
  • Providing consistent responses across all social platforms
  • Handling routine inquiries automatically
3

Setting Up Social Media Integrations

Connecting Your Social Accounts

How to Connect Your Facebook Page

Connect your Facebook business page with Yobi to enable full access to page messages and Messenger conversations.

How to Connect Your Messenger Account to Yobi

Link your Messenger account for managing Facebook Messenger conversations.

Connecting Instagram

Connect your Instagram business account to handle Instagram business account messages and DMs.

Connecting Twitter to Yobi

Set up your Twitter integration to manage direct messages from your business Twitter account within Yobi.

4

Workflow Features

Message Management

  • Archive completed social media conversations
  • Search across all social platforms
  • Filter messages by platform or status
  • Track engagement metrics

Team Collaboration

  • Assign social media messages to specific team members
  • Add internal notes to social conversations
  • Transfer conversations between agents
  • Collaborate on responses before sending

Publishing Posts

Beyond just responding to messages, Yobi includes publishing posts functionality for your connected social media channels.

5

Advanced Capabilities

Always-On Assistance

AI teammates respond promptly to calls, chats, emails, and social media, ensuring your social media channels are monitored and managed 24/7.

Conversation Tracking

  • Track conversations and engagement (as mentioned for Twitter)
  • Maintain full conversation history
  • Access all interactions in one place

Scheduling Messages

Yobi includes scheduling messages functionality to help manage your social media communications.

6

Best Practices

Platform Management

  • Use the unified platform for easy management and quick response
  • Take advantage of AI teammates for social media responses
  • Maintain consistent messaging across all platforms

Brand Consistency

  • Ensure consistent communication across all social channels
  • Use the unified inbox to maintain context
  • Leverage the platform's features for efficient management

Engagement Strategy

  • Respond promptly to all social media messages
  • Use AI teammates for responses when appropriate
  • Maintain consistent communication across platforms
7

Mobile Access

Access all your social media integrations on the go:

  • Full functionality on Yobi mobile apps
  • Real-time notifications for social media messages
  • Respond to customers from anywhere
  • Seamless sync between desktop and mobile
8

Integration Benefits

Efficiency Gains

  • Eliminate the need to switch between multiple social media apps
  • Unified platform for easy management and quick response
  • Making it easy for you to engage with your followers

Enhanced Customer Experience

  • Send and receive messages without leaving the YOBI interface
  • Maintain consistent communication across channels
  • Track conversations and engagement

Social Media Integration transforms how businesses manage their social presence by bringing Facebook, Instagram, and Twitter into one intelligent platform, ensuring consistent, efficient, and effective social media management.

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