Social Media Integration - Complete Guide

Social Media Integration in Yobi enables you to manage all your social media platforms from one centralized location. With support for Facebook, Instagram, and Twitter, you can handle customer interactions, send and receive messages, and maintain your social media presence without switching between multiple applications. Channels help you connect with your customers from one single platform, providing seamless interaction with users across multiple platforms.

Supported Social Media Platforms

Facebook Integration

Facebook Pages

Integrate your business Facebook accounts with YOBI to manage your Facebook business page messages. This integration provides:

Complete access to Facebook Page messages
Unified platform for easy management and quick response
Real-time synchronization with your Facebook Page
Full conversation history and context

Facebook Messenger

The Facebook integration includes full Messenger support, allowing you to:

Send and receive business page messages via YOBI interface
Engage with your followers efficiently
Track all Messenger conversations in one place
Maintain consistent communication with Facebook users

Instagram Integration

Connect your Instagram business account to manage all Instagram interactions through Yobi:

Handle your Instagram business account messages
Access Instagram Direct Messages (DMs) in your unified inbox
Respond to customer inquiries without leaving Yobi
Maintain engagement with your Instagram followers

Twitter Integration

YOBI enables you to send and receive Twitter direct messages from your business Twitter account without leaving the YOBI interface. This integration provides:

Send and receive direct messages
Track conversations and engagement
Unified communication platform to efficiently manage your Twitter direct messages
Complete Twitter DM functionality within Yobi

Key Features

Unified Social Media Management

All your social media channels converge into Yobi's unified platform, allowing you to:

View all social media messages in one inbox
Switch seamlessly between different platform conversations
Maintain context across all social interactions
Never miss a customer message from any platform

Multi-Channel Coverage

Omnichannel support across phone, website, email, and social media channels like Facebook, Instagram, and Twitter.

AI-Enhanced Social Media Management

AI teammates can help manage your social media presence by:

Responding promptly to social media messages
Learning from your brand voice and communication patterns
Providing consistent responses across all social platforms
Handling routine inquiries automatically

Setting Up Social Media Integrations

Connecting Your Social Accounts

How to Connect Your Facebook Page

Connect your Facebook business page with Yobi to enable full access to page messages and Messenger conversations.

How to Connect Your Messenger Account to Yobi

Link your Messenger account for managing Facebook Messenger conversations.

Connecting Instagram

Connect your Instagram business account to handle Instagram business account messages and DMs.

Connecting Twitter to Yobi

Set up your Twitter integration to manage direct messages from your business Twitter account within Yobi.

Workflow Features

Message Management

Archive completed social media conversations
Search across all social platforms
Filter messages by platform or status
Track engagement metrics

Team Collaboration

Assign social media messages to specific team members
Add internal notes to social conversations
Transfer conversations between agents
Collaborate on responses before sending

Publishing Posts

Beyond just responding to messages, Yobi includes publishing posts functionality for your connected social media channels.

Advanced Capabilities

Always-On Assistance

AI teammates respond promptly to calls, chats, emails, and social media, ensuring your social media channels are monitored and managed 24/7.

Conversation Tracking

Track conversations and engagement (as mentioned for Twitter)
Maintain full conversation history
Access all interactions in one place

Scheduling Messages

Yobi includes scheduling messages functionality to help manage your social media communications.

Best Practices

Platform Management

Use the unified platform for easy management and quick response
Take advantage of AI teammates for social media responses
Maintain consistent messaging across all platforms

Brand Consistency

Ensure consistent communication across all social channels
Use the unified inbox to maintain context
Leverage the platform's features for efficient management

Engagement Strategy

Respond promptly to all social media messages
Use AI teammates for responses when appropriate
Maintain consistent communication across platforms

Mobile Access

Access all your social media integrations on the go:

Full functionality on Yobi mobile apps
Real-time notifications for social media messages
Respond to customers from anywhere
Seamless sync between desktop and mobile

Integration Benefits

Efficiency Gains

Eliminate the need to switch between multiple social media apps
Unified platform for easy management and quick response
Making it easy for you to engage with your followers

Enhanced Customer Experience

Send and receive messages without leaving the YOBI interface
Maintain consistent communication across channels
Track conversations and engagement

Social Media Integration transforms how businesses manage their social presence by bringing Facebook, Instagram, and Twitter into one intelligent platform, ensuring consistent, efficient, and effective social media management.