Billing & Subscription - Complete Guide

Billing And Plans is a settings feature in Yobi where you can manage your subscription and view your plan details. Yobi offers three distinct plans to meet different business needs, from free starter options to enterprise solutions.

Available Plans

Starter Plan

Free

Features: Limited access to AI and messaging features

Includes: Access to web chat and basic team features

Best for: Getting your business up and running

Essentials Plan

$25 /user/month

$19.94/user/month annually

Features:

Unlimited access to all communication channels
Social media integration (Facebook Messenger, Twitter DMs, Instagram DMs)
Phone capabilities (calls and texts)
Email integration
Call Recordings included

Note: Usage rates apply to automated AI features

Enterprise Plan

Custom Pricing

Price: Personalized pricing based on your unique business needs

Customization:

Custom usage plans
Flexible team member limits
Tailored AI solution customization

Setup Process: Technical team assessment and collaboration to create the ideal solution

Plan Features and Limitations

Feature Availability by Plan

Some features require specific subscription levels:

Number Porting:Ensure your subscription plan includes the porting feature before requesting number transfers
Communication Channels:Full access to all channels requires Essentials plan or higher
AI Features:Usage rates apply for automated AI features on paid plans

Upgrading Your Plan

Upgrade from Starter to Essentials to unlock:

All communication channels
Advanced features
Call recording capabilities
Full social media integration

Managing Your Subscription

Billing & Plans Settings

Access your billing information through the Billing And Plans section in your Yobi settings to:

View your current plan details
Check usage against plan limits
Access billing information

Annual vs Monthly Billing

Monthly billing: Standard pricing applies
Annual billing: Save money with discounted rates

Essentials plan: $19.94/month vs $25/month

Getting Started with Plans

Choosing the Right Plan

1.Starter: Begin with the free plan to explore basic features
2.Essentials: Upgrade when you need full communication capabilities
3.Enterprise: Contact for custom solutions tailored to your business

Enterprise Plan Setup

For Enterprise plans:

1.Submit your request with specific business requirements
2.Technical team will assess your needs
3.Collaborate to create a customized solution
4.Receive personalized pricing based on your requirements

Important Considerations

Usage rates apply to automated AI features on paid plans
Some features like number porting require specific subscription levels
Call Recordings are included with Essentials and higher plans
Annual payment provides significant savings on the Essentials plan

Your Billing & Subscription settings help ensure you have the right plan for your business needs while managing costs effectively.