How to Forward AT&T Business Calls to Yobi
Configure call forwarding on AT&T Business to route calls to Yobi AI agents
AT&T Business provides flexible call forwarding solutions to ensure your business stays connected. Route incoming calls to Yobi AI agents for professional 24/7 customer service, with options for unconditional forwarding, busy line routing, and selective forwarding for specific callers.
Quick Start Guide
Forward Calls in 30 Seconds
- 1.Pick up your AT&T Business phone
- 2.Dial *72 or 72#
- 3.Enter your Yobi phone number
- 4.Wait for confirmation
Setting Up Basic Call Forwarding
Forward All Incoming Calls
Activate Forwarding
- 1Dial *72 or 72# and wait for dial tone
- 2
Enter your Yobi number based on call type:
- • Long distance: 1 + area code + number
- • Area code required: Area code + 7 digits
- • Local: Just 7 digits
- 3Listen for confirmation tone
- 4System will call the forwarding number to verify
Deactivate Forwarding
- 1Pick up your phone
- 2Dial *73 or 73#
- 3Listen for confirmation
Note: If the forwarding number is busy or doesn't answer, the feature won't activate. Simply try again. You'll hear an error message if the number isn't valid.
Complete Forwarding Options
| Feature | Purpose | Activate | Deactivate |
|---|---|---|---|
| Call Forwarding | Forward all incoming calls | *72 or 72# | *73 or 73# |
| Busy Line Forwarding | Forward when line is busy | Call 800.288.2020 for setup | |
| No Answer Forwarding | Forward after set rings | Call 800.288.2020 for setup | |
| Selective Forwarding | Forward up to 6 specific numbers | *63 then 3 | *63 then 3 |
Selective Call Forwarding
Forward calls from specific phone numbers to Yobi while other calls ring normally. Perfect for VIP customers or priority contacts.
Managing Your List
- •
Review numbers
Dial *63, then press 1
- •
Add a number
Dial *63, press #, enter number, press #
- •
Add last caller
Dial *63, then press #01#
Removing Numbers
- •
Remove specific number
Dial *63, press *, enter number, press *
- •
Remove all public numbers
Dial *63, then press 08
- •
Remove all private numbers
Dial *63, then press 09
Press 0 at any time to repeat menu options
Customize Ring Settings
Control how many times your phone rings before calls are forwarded to Yobi. This is useful for giving staff time to answer while ensuring calls don't go unanswered.
How to Change Ring Count
- 1.Dial *47 when you hear dial tone
- 2.Enter the code from the table below
| Rings | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
|---|---|---|---|---|---|---|---|---|---|
| Code | 12 | 18 | 24 | 30 | 36 | 42 | 48 | 54 | 60 |
Example: Enter 30 to forward calls after 5 rings (recommended for most businesses)
Important Information
While Forwarding is Active
- You can still make outgoing calls from your business phone
- You may hear a brief ring when calls come in, but cannot answer them
- Calls must be answered on your line to deactivate forwarding
Voicemail Considerations
- Calls that would normally go to your voicemail will be forwarded instead
- If Yobi doesn't answer, calls may go to Yobi's voicemail system
- Additional local and long-distance charges may apply to forwarded calls
Common Business Scenarios
24/7 Customer Support
Forward all calls to Yobi after business hours
Use *72 at closing, *73 when opening
VIP Customer Priority
Forward calls from key accounts to dedicated support
Use selective forwarding (*63)
Overflow Management
Handle busy periods with professional AI support
Call 800.288.2020 for busy line setup
Smart Ring Control
Give staff time to answer before forwarding
Set to 5 rings with *47 then 30