Live Chat - Complete Guide
Live Chat in Yobi provides web chat functionality that allows you to engage with website visitors in real-time.
Live Chat in Yobi provides web chat functionality that allows you to engage with website visitors in real-time. As part of Yobi's omnichannel support, chat is one of the core channels where AI teammates respond promptly to customer inquiries. The platform includes website as one of its communication channels alongside phone, email, and social media channels like Facebook, Instagram, and Twitter.
Key Features
Web Chat Functionality
Web chat is included as a basic team feature, perfect for getting your business up and running. This feature enables real-time communication with customers visiting your website.
AI-Powered Chat Management
AI teammates respond promptly to chats, ensuring that website visitors receive immediate assistance. These AI teammates continuously learn and adapt to your needs, providing increasingly effective chat support over time.
Always-On Assistance
The chat feature provides always-on assistance, meaning customers can engage with your business through chat at any time, with AI teammates ready to respond promptly.
Integration with Other Channels
Omnichannel Experience
Live Chat is part of Yobi's unified communication platform, which includes:
- Phone (calls and texts)
- Social media (Facebook, Instagram, Twitter)
- Website chat
All these channels are managed from one interface, ensuring consistent customer service across all touchpoints.
Team Collaboration
Team Voice Chat
The platform includes powerful collaboration tools, such as team voice chat, for smooth interaction between your employees and AI teammates. This ensures effective coordination when handling chat conversations.
Availability
Web chat features are available starting with the free Starter plan, which provides limited access to AI and messaging features. This makes it accessible for businesses just getting started with Yobi.
Benefits
Real-time Engagement
Connect with website visitors instantly
AI Assistance
AI teammates help manage chat conversations
Unified Platform
Manage web chat alongside all other communication channels
Always Available
Provide 24/7 chat support through AI teammates
Team Collaboration
Coordinate effectively with team members on chat responses
Live Chat integrates seamlessly with Yobi's other communication features, ensuring that your website visitors receive the same quality of service as customers contacting you through any other channel.