Live Chat - Complete Guide

Live Chat in Yobi provides web chat functionality that allows you to engage with website visitors in real-time.

Live Chat in Yobi provides web chat functionality that allows you to engage with website visitors in real-time. As part of Yobi's omnichannel support, chat is one of the core channels where AI teammates respond promptly to customer inquiries. The platform includes website as one of its communication channels alongside phone, email, and social media channels like Facebook, Instagram, and Twitter.

1

Key Features

Web Chat Functionality

Web chat is included as a basic team feature, perfect for getting your business up and running. This feature enables real-time communication with customers visiting your website.

AI-Powered Chat Management

AI teammates respond promptly to chats, ensuring that website visitors receive immediate assistance. These AI teammates continuously learn and adapt to your needs, providing increasingly effective chat support over time.

Always-On Assistance

The chat feature provides always-on assistance, meaning customers can engage with your business through chat at any time, with AI teammates ready to respond promptly.

2

Integration with Other Channels

Omnichannel Experience

Live Chat is part of Yobi's unified communication platform, which includes:

  • Phone (calls and texts)
  • Email
  • Social media (Facebook, Instagram, Twitter)
  • Website chat

All these channels are managed from one interface, ensuring consistent customer service across all touchpoints.

3

Team Collaboration

Team Voice Chat

The platform includes powerful collaboration tools, such as team voice chat, for smooth interaction between your employees and AI teammates. This ensures effective coordination when handling chat conversations.

4

Availability

Web chat features are available starting with the free Starter plan, which provides limited access to AI and messaging features. This makes it accessible for businesses just getting started with Yobi.

5

Benefits

  • Real-time Engagement

    Connect with website visitors instantly

  • AI Assistance

    AI teammates help manage chat conversations

  • Unified Platform

    Manage web chat alongside all other communication channels

  • Always Available

    Provide 24/7 chat support through AI teammates

  • Team Collaboration

    Coordinate effectively with team members on chat responses

Live Chat integrates seamlessly with Yobi's other communication features, ensuring that your website visitors receive the same quality of service as customers contacting you through any other channel.

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