24/7 Support
Your dedicated operations and engineering team—always available, always ready to help
At Yobi, you're never alone. Our operations and engineering teams are at your service 24/7/365—because your business doesn't stop, and neither do we. Whether it's a technical question, an urgent issue, or strategic guidance, we're here to ensure your AI workforce runs flawlessly.
Orchestrated by Yobi One, our support system combines AI-powered assistance with human expertise—giving you instant answers and personalized help whenever you need it.
Support Announcement & Tutorial
Watch this important announcement about our 24/7 support capabilities and learn how to get help when you need it most. Our operations and engineering teams are standing by.
Ready to play
- •Reach our team instantly through in-app chat, email, or phone
- •Get proactive monitoring alerts before issues impact your business
- •Access our comprehensive knowledge base for instant self-service solutions
- •Schedule personalized training sessions with our engineering team
What Makes Our Support Different
We're not just a support team—we're your operations and engineering partners, invested in your success:
True 24/7/365 Availability
Real humans, real time, all the time. No offshore call centers, no "business hours only"—our operations team works around the clock.
Engineering Team Access
Direct access to the engineers who build Yobi. Complex issues get escalated to the people who can actually fix them—fast.
Proactive Monitoring
We monitor your AI workforce 24/7 and reach out proactively if we detect issues—often before you even notice them.
Security & Compliance Support
HIPAA, SOC 2, data privacy questions—our compliance experts are available to ensure you stay protected and compliant.
How to Get Support
Multiple ways to reach our team—choose what works best for your situation:
In-App Chat (Fastest)
Click the support icon in your Yobi dashboard for instant help. Our AI assistant handles simple questions immediately, and complex issues get routed to our operations team within 60 seconds.
Email Support
Send detailed questions or documentation requests to support@yobi.com. Perfect for non-urgent issues that require thorough explanation or screenshots.
Emergency Phone Line
For critical outages or urgent issues affecting your business operations, call our emergency hotline. You'll reach a live operations engineer immediately—no phone trees, no hold music.
Support Response Tiers
We prioritize issues based on business impact to ensure critical problems get immediate attention:
| Priority Level | Description | Response Time |
|---|---|---|
| Critical | System down, major outage, business operations stopped | <15 minutes |
| High | Core feature not working, significant business impact | <1 hour |
| Medium | Feature issue with workaround available, moderate impact | <4 hours |
| Low | General questions, feature requests, documentation | <24 hours |
Proactive Monitoring & Alerts
We don't wait for you to report problems—we find them first:
What We Monitor
- System Health: Uptime, performance, API response times
- AI Agent Performance: Call quality, response accuracy, error rates
- Integration Health: CRM sync, webhooks, third-party connections
- Security Events: Unusual activity, failed logins, access patterns
How We Respond
- Automatic Alerts: You get notified before impact escalates
- Auto-Remediation: Many issues fixed automatically by Yobi One
- Proactive Outreach: We call you for critical issues, not wait for tickets
- Root Cause Analysis: Engineering team investigates and prevents recurrence
Personalized Training & Onboarding
Beyond reactive support, our team helps you maximize Yobi's value:
White-Glove Onboarding
Dedicated onboarding specialist works with you for the first 30 days—setting up your AI agents, configuring workflows, and training your team.
Live Training Sessions
Weekly group training webinars and personalized 1-on-1 sessions available. Learn best practices, advanced features, and optimization strategies directly from our engineering team.
Optimization Reviews
Quarterly business reviews with your account team. We analyze your usage, identify opportunities, and recommend optimizations to increase ROI and efficiency.
💡 Pro Tips for Getting Great Support
- •Include details: Browser version, screenshots, steps to reproduce issues help us resolve faster
- •Use the right channel: Critical? Call. Complex explanation needed? Email. Quick question? In-app chat.
- •Check the knowledge base first: Many common questions have instant answers in our Help Center
- •Provide context: Tell us what you're trying to accomplish, not just what's broken—we can often suggest better approaches