How to Forward Avaya Calls to Yobi
Configure call forwarding on Avaya to route calls to Yobi AI agents
Avaya phone systems offer comprehensive call forwarding capabilities through simple star codes. You can forward calls to another extension or external number, with options for unconditional forwarding, busy forwarding, and no-answer forwarding. Configure your forwarding preferences to ensure calls reach Yobi AI agents when needed.
Before You Begin
Important Considerations
- • Forwarding to external numbers may not be enabled by default - check with your system administrator
- • You may need to dial a prefix for external numbers (your administrator can confirm)
- • If you hear a busy tone while dialing, the number may be barred (e.g., premium rate or international numbers)
- • Hunt group call forwarding requires separate configuration
Setting Your Forwarding Destination
Set Forwarding Number
To set the number where your calls will be forwarded:
*07*N#
Where N is your Yobi phone number or any destination number
Call Forwarding Options
Unconditional Forwarding
Forward all calls immediately without ringing your phone
To Activate:
*01
To Deactivate:
*02
Forward on Busy
Forward calls when you're already on another call
To Activate:
*03
To Deactivate:
*04
Forward on No Answer
Forward calls when you don't answer after a set number of rings
To Activate:
*05
To Deactivate:
*06
Hunt Group Call Forwarding
If you're part of a hunt group, you can choose whether hunt group calls should follow your unconditional forwarding settings.
Include Hunt Group Calls
*50
Hunt group calls will be forwarded along with your direct calls
Exclude Hunt Group Calls
*51
Hunt group calls will ring normally, only direct calls are forwarded
Cancel All Forwarding
Deactivate All Forwarding
To quickly cancel all types of call forwarding:
*00
Quick Reference Guide
| Action | Star Code | Description |
|---|---|---|
| Set forwarding number | *07*N# | Define destination number (N) |
| Unconditional ON | *01 | Forward all calls |
| Unconditional OFF | *02 | Stop forwarding all calls |
| Busy ON | *03 | Forward when busy |
| Busy OFF | *04 | Stop forwarding when busy |
| No Answer ON | *05 | Forward on no answer |
| No Answer OFF | *06 | Stop forwarding on no answer |
| Hunt Group ON | *50 | Include hunt group calls |
| Hunt Group OFF | *51 | Exclude hunt group calls |
| Cancel All | *00 | Deactivate all forwarding |
Common Forwarding Scenarios
After-Hours Support
Forward all calls to Yobi after business hours
- 1. Set Yobi number: *07*[Yobi]#
- 2. Activate: *01
- 3. Next morning: *02
Busy Line Coverage
Forward only when you're on another call
- 1. Set Yobi number: *07*[Yobi]#
- 2. Activate busy forward: *03
- 3. Calls forward only when busy
Meeting Coverage
Forward calls during meetings
- 1. Before meeting: *01
- 2. Exclude hunt groups: *51
- 3. After meeting: *00
Backup Coverage
Forward if you don't answer in time
- 1. Set Yobi number: *07*[Yobi]#
- 2. Activate no answer: *05
- 3. Rings normally first