Case study
22% More New Patients with Yobi's AI Receptionist
How Martin Dentures and Implants extended its patient experience beyond office hours without adding proportional phone staff.
According to Dr. Jeffrey Martin
"I just pulled some numbers and it shows our new patient numbers were up 22% after adding Kate. That's pretty damn good for a 26 year old practice!"
The challenge
The office had hours. The patients didn't.
Martin Dentures and Implants is a privately owned, three-doctor practice that has served the Shreveport community since 2000 as the first Affordable Dentures-affiliated practice in Louisiana. Patients come for dentures, implants, sedation dentistry, extractions, and same-day repairs. Dr. Jeff Martin runs it on a simple principle: "treat each patient as you would a family member."
The office is open Monday through Thursday, plus every other Friday morning. Outside those hours, no staff member was available to pick up the phone. During business hours, the same small team had to split attention between the patient in the chair and the phone ringing at the desk.
Before Kate:
- After-hours calls could reach voicemail.
- Weekend and Friday coverage was limited.
- Front-desk staff were interrupted during patient care.
- High-value implant and sedation inquiries required immediate attention.
- Increasing phone volume would traditionally require additional staff.
Side by side
Before and After Kate
Before Kate
After Kate
The solution
Meet Kate, Martin Dentures' AI receptionist
Martin Dentures and Implants wanted to remain personal while becoming more responsive. The practice partnered with Yobi to deploy Kate, an AI receptionist configured around its specialty mix and brand voice rather than a generic answering service. Kate understands the language of dentures, implants, and sedation dentistry, and speaks with the same warmth Dr. Martin's patients have come to expect.
Specialty-Specific Training
Kate was trained on the practice's full service mix, from healing denture packages and implant consults to IV and oral conscious sedation, extractions, and same-day denture repairs, so she answers prospective patients' questions confidently rather than just taking messages.
Family-First Voice
Dr. Martin's philosophy is non-negotiable: every patient is treated like family. Kate was tuned to match that tone. She sounds friendly, unhurried, and never transactional, so callers don't feel handed off to a machine.
Three-Doctor Schedule Awareness
With Dr. Martin, Dr. Anthony, and Dr. McMahen all seeing patients, Kate handles the routing logic, booking the right appointment type with the right doctor on the right day, including the irregular Friday-morning schedule.
Continuous Optimization via AI Studio
When the practice introduces a new service or seasonal promotion, the team updates Kate themselves through Yobi's AI Studio, with no developer or vendor call required. Kate stays current without anyone touching code.
What changed
What changed after adding Kate?
More Patient Opportunities Captured
Calls are answered beyond normal office hours, so inquiries that once reached voicemail become conversations.
Less Front-Desk Interruption
Staff stay focused on patients already in the office instead of splitting attention with the phone.
24/7 Availability
Kate provides coverage during closures, evenings, weekends, and Fridays.
Scalable Phone Coverage
The practice handles more call volume without proportionally increasing phone staffing.
Results
The Results
Deploying Yobi's AI receptionist fundamentally changed how Martin Dentures and Implants communicates with patients. The practice booked 22% more new patients after adding Yobi, and closed the after-hours gap that had previously sent prospective implant patients to competitors.
Inside the office, the change has been just as impactful. Hygienists, assistants, and front-desk staff can now stay fully present with the patient in front of them, rather than splitting attention between chairside care and ringing phones. Dr. Martin's family-first philosophy is easier to honor when nobody is being interrupted.
Since 2000
26 years in practice
Martin Dentures and Implants has served the Shreveport community since 2000. This result came from an established practice, not an experiment.
"That's pretty damn good for a 26 year old practice!"
In their words
Client Experience
"We've built this practice on treating every patient like family, and that means being there when they call. Kate, Yobi's AI receptionist, gives us coverage we couldn't economically staff for, without ever sounding like a machine. Our patients still feel like they're talking to someone who knows them."
Dr. Jeffrey Martin, DDSFounder, Martin Dentures and Implants · Fellow, International Congress of Oral Implantologists"What sold us was that Kate actually knows the difference between a same-day denture repair and a new implant consult. Patients ask specific questions, and they get specific answers, not 'someone will call you back.'"
"The Yobi team treated us the way we treat our patients. They listened, they made adjustments, and they got it right."
Business impact
Business Impact
22% More New Patients
After-hours and Friday inquiries that once went to voicemail now convert into booked consults
Operational Efficiency
Front-desk staff freed from phone duty during business hours, improving in-office patient experience
Professional Image
A 24/7 responsive presence reinforces the practice's reputation as a serious specialty provider
Scalable Growth
Higher call volume absorbed without proportional staffing costs, preserving the privately owned model
"We're a privately owned practice without the back-office of a corporate chain. Yobi gave us the responsiveness of a much bigger operation while letting us stay exactly who we are."
About Yobi
About Yobi
Yobi provides AI-powered communication solutions that help businesses enhance customer service while optimizing operational efficiency. Our AI receptionist, Kate, integrates with your existing systems to help capture more patient opportunities.
We work closely with specialty practices across dentistry, healthcare, and home services to create customized communication solutions that address each business's unique challenges without compromising the brand voice that built the practice in the first place.
What could better call coverage mean for your practice?
See how Yobi helps practices respond to more patient opportunities without adding proportional phone staffing.