De-Escalate all Requests

De-Escalate all Requests

Automate support, engage customers 24/7, and reduce resolution time by up to 70% with Yobi's AI customer service assistant.

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The Customer Service Challenge

Customer Service Challenges Solved Yobi's AI customer service assistant addresses the most pressing pain points in today's support operations.Today's support teams face unprecedented challenges that impact customer satisfaction and business growth.

On Hold

On Hold

12 min

Customers wait an average of 12 minutes on hold for support, with 60% abandoning calls after just 3 minutes. This leads to frustration and potential lost business.

Repetitive Inquiries

Repetitive Inquiries

40%

Support teams are answering the same questions repeatedly, reducing their availability for complex issues that require human expertise.

Agent Burnout

Agent Burnout

45%

Customer service has one of the highest turnover rates largely due to repetitive tasks and high stress from handling frustrated customers.

Customer Service Challenges Solved

Yobi's AI customer service assistant addresses the most pressing pain points in today's support operations.

24/7 Customer Support
24/7 Customer Support
Handle customer inquiries, troubleshoot issues, and provide instant support around the clock without human intervention.
Appointment Scheduling
Appointment Scheduling
Automatically book, reschedule, and manage appointments while syncing with your existing calendar systems.
Service Inquiry Management
Service Inquiry Management
Qualify leads, gather service requirements, and route complex requests to the appropriate team members.
Knowledge Base Integration
Knowledge Base Integration
Access your service documentation instantly to provide accurate, consistent answers to customer questions.
Multi-Channel Communication
Multi-Channel Communication
Engage customers across phone, email, chat, and social media from one unified platform.
Service Analytics
Service Analytics
Track response times, customer satisfaction, and service trends to optimize your operations.

Our AI Agents have you covered

Live AI Teammate Monitoring

Monitor your AI teammate with live transcriptions and seamlessly take over calls at any moment.

Human-Like Voices

Customize your AI teammate to sound naturally human with no robotic, impersonal responses.

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FAQs

How does Zara handle complex service requests that require human expertise?
Zara uses intelligent routing to identify when requests need human attention. She gathers all relevant information first, then seamlessly transfers the conversation to your team with full context, ensuring customers never repeat themselves.
Can Zara integrate with my existing service management software?
Yes, Zara connects with popular service management platforms, CRM systems, and scheduling tools. She automatically logs interactions, updates customer records, and syncs appointment data across your systems.
What types of service businesses benefit most from an AI assistant like Zara?
Zara excels in professional services like consulting, IT support, maintenance services, and any business that handles high volumes of customer inquiries and appointment scheduling.
How quickly can customers get responses from Zara?
Zara responds instantly to customer inquiries 24/7. She can handle multiple conversations simultaneously, eliminating wait times and ensuring customers get immediate assistance whenever they need it.
Does Zara learn and improve over time?
Absolutely. Zara continuously learns from interactions, feedback, and your business knowledge base. She becomes more effective at handling your specific service scenarios and customer needs over time.

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